Dirigeant (Founder & Manager)
Summary
Founded and managed an artisanal microbrewery, overseeing all aspects of business creation and operations.
Highlights
Demonstrated entrepreneurial spirit and comprehensive project management skills in launching a new venture.
Managed all operational, financial, and logistical aspects of a startup business.
IT Manager / BDOC Solution Manager
Summary
Managed the complete lifecycle of the BDOC publishing solution for an insurance broker, encompassing IT infrastructure, software development, and comprehensive user support.
Highlights
Spearheaded comprehensive management of the BDOC publishing solution, including server installation, maintenance, and operational exploitation, ensuring high system availability and performance.
Led development and integration projects for the BDOC solution, optimizing system functionality and enhancing user experience.
Provided expert-level user support and conducted comprehensive training programs, significantly improving user proficiency and minimizing operational disruptions.
Managed IT projects as both AMOA (Assistance to Project Owner) and MOE (Project Management), ensuring strategic alignment with business needs and successful solution delivery.
Implemented proactive maintenance strategies and rapid incident resolution protocols, effectively minimizing downtime and business interruption.
Developer Analyst & Consultant
Summary
Served as a Developer Analyst and Consultant for a software publisher, specializing in the BDOC publishing software suite, supporting diverse clients in the finance and insurance sectors.
Highlights
Delivered critical user support and technical consulting for the BDOC software suite to a diverse client portfolio, including major banks, mutuals, insurance brokers, and pension funds.
Managed end-to-end software lifecycle activities from installation and integration to migration and exploitation, ensuring seamless client deployments and optimal performance.
Collaborated directly with clients to define requirements and design tailored software solutions, enhancing system functionality and user adoption.
Provided in-depth training and guidance to end-users, fostering self-sufficiency and optimizing software utilization.
Expertly diagnosed and resolved complex technical issues, maintaining high client satisfaction and operational continuity.
IT Project Officer (Apprenticeship & Employee)
Summary
Contributed to significant IT transformation projects, including ERP migration and Business Intelligence development, within the SNCF Material Directorate.
Highlights
Conducted in-depth studies for the migration of critical ERP systems (MS Dynamics to OpenERP/Odoo), encompassing current state analysis, needs assessment, functional analysis, and system/flow mapping.
Developed and implemented Business Intelligence solutions, including data extraction, organization, and the creation of actionable performance indicators and dashboards to support strategic decision-making.
Presented project findings and conducted system demonstrations to stakeholders, facilitating informed strategic choices and project progression.
Gained valuable experience in large-scale IT system implementation and data management within a major public sector organization.
IT Project Assistant (Internship)
Summary
Managed secure file sharing and contributed to IT operations within a public sector environment.
Highlights
Implemented and managed secure file sharing solutions for local government and territorial agents, ensuring data confidentiality and integrity.
Navigated and adhered to public sector IT regulations and procedures, demonstrating a strong understanding of governmental operational constraints.
Contributed to IT support operations, enhancing digital collaboration and efficiency for public service delivery.
Web Application Developer (Internship)
Summary
Contributed to web application development and maintenance within a manufacturing environment.
Highlights
Assisted in the maintenance and testing of manufacturing production chains through web applications, ensuring operational continuity.
Applied web development skills to support industrial processes and improve system reliability.
Courses
Object-oriented technology applied to mobile platforms
Native
Fluent
Basic
User support, User training, On-site support, Remote support, User guidance, Change management, IT pedagogy, User accompaniment, Incident management, Troubleshooting, Diagnosis, Issue resolution, Problem solving, Operational incidents, IT maintenance, Operational maintenance, Workstation maintenance, Server maintenance, Peripheral maintenance, SI equipment monitoring, IT installation, Hardware installation, Software installation, System configuration, Parameterization, New user setup.
Windows, Linux.
Project management, AMOA (Assistance to Project Owner), MOE (Project Management), ERP Migration, Functional analysis, Flow mapping, Project planning, Requirements gathering, Business Intelligence, Data extraction, Data organization, Performance indicators, Dashboards, Process adherence, Procedure compliance, Operational guidelines, Internal regulations.
Communication, User communication, Technical communication, Stakeholder engagement, Pedagogy, Training delivery, Knowledge transfer, User education, Organization, Planning, Workflow optimization, Task prioritization, Resource allocation.